Privacy Policy

Protecting your personal data is a matter we take seriously. We therefore process your data exclusively on the basis of the applicable legal provisions (GDPR, Austrian Telecommunications Act 2021). This privacy policy informs you about the key aspects of data processing on our website. This English version is provided for convenience; the German original is legally binding.

1. Data Controller

Ahmet Duran Arslan
Miltnerweg 20/11/9, 1110 Vienna, Austria
Phone: +43 664 534 75 05
Email: office@team-umzug.at

2. Contacting Us

If you contact us via the website form, email, phone or WhatsApp, the data you provide (name, phone number, email address, address or district, and the content of your message) will be stored with us for six months to process your inquiry and for any follow-up questions. We do not share this data without your consent.

Legal basis: processing is carried out to perform pre-contractual measures or to fulfil a contract (Art. 6(1)(b) GDPR) as well as on the basis of our legitimate interest in responding to inquiries (Art. 6(1)(f) GDPR).

3. Data Processing When Placing an Order

When you place an order, we process the data required to carry it out (name, address, contact details, order details, billing data). This data is stored for the duration of the statutory retention obligations (in particular 7 years pursuant to § 132 BAO).

4. Web Hosting and Server Log Files

When you visit this website, our hosting provider automatically collects information in what are known as server log files (IP address, date and time of access, page accessed, browser type, operating system, referrer URL). This data is used to ensure reliable operation and to improve security (Art. 6(1)(f) GDPR) and is deleted after 14 days at the latest, unless there are security-related incidents.

5. Cookies and Tracking

This website does not use tracking cookies or third-party analytics tools. Only technically necessary functions are used, which do not require consent.

6. Your Rights

You generally have the right to access (Art. 15 GDPR), rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR), data portability (Art. 20 GDPR) and objection (Art. 21 GDPR). Simply use the contact details listed above to exercise these rights.

If you believe that the processing of your data violates data protection law, you can file a complaint with the Austrian data protection authority:

Österreichische Datenschutzbehörde
Barichgasse 40-42, 1030 Vienna, Austria
Phone: +43 1 52 152-0
Email: dsb@dsb.gv.at
Web: www.dsb.gv.at

7. Data Security

We take appropriate technical and organizational measures to protect your data against loss, misuse and unauthorized access. This website transmits data in encrypted form via HTTPS.

8. Changes to This Privacy Policy

We reserve the right to adapt this privacy policy to reflect changes in the law or in our services. The version published on this page is always the current one.

Last updated: August 2026